Customer Testimonials

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DealerRater Jul 14, 2025

Dealership was clean and well managed. Service was very personable! Staff was friendly and very honest and straight forward with work performed. Highly recommend!

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DealerRater Jul 14, 2025

Cisco and his team always provide excellent and friendly service. It's wonderful to have a dealership we feel we can trust.

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DealerRater Jul 13, 2025

Parts and service department is very friendly and helpful. My service was done in a timely manner

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DealerRater Jul 13, 2025

Warm and professional reception from the staff All needs met in involving my vehicle were met.

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DealerRater Jul 13, 2025

Cisco was good about keeping me updated on the progress of the repairs I needed.

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DealerRater Jul 13, 2025

They tried to help us with my car but they were honest to avoid working on my car that they do not have the tools for s BMW.

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DealerRater Jul 12, 2025

Always does very good work on my vehicle! One of the most friendly and honest repair shops in area. 🙂😀

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DealerRater Jul 12, 2025

The service has been great for the last 16 years. The current team is professional and pleasant to work with. Always give you the information you are looking for. Reason I still own my Acura

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DealerRater Jul 12, 2025

The service was excellent they updated me on anything that needed attention on my vehicle

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DealerRater Jul 11, 2025

Clean, neat, Great A/C, most of all to me Great Service Rep Kevin. I was in and out. Oil change and State Inspection.

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DealerRater Jul 11, 2025

Excellent customer service, Recalls were fixed timely. I look forward to working with Southern Acura

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DealerRater Jul 11, 2025

The dealership was excellent, however these constant survey requests are really quite annoying. Please stop the madnes...

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DealerRater Jul 10, 2025

Kevin was great at getting my service completed as requested. He explained the service items that needed attention.

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DealerRater Jul 10, 2025

Fast service. Friendly customer service. Take great care of your vehicle. I will be coming back.

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DealerRater Jul 10, 2025

Good customer service, everyone is very friendly and helpful. If there is an issue they will review and work out that issues to the best of their ability.

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DealerRater Jul 10, 2025

Cisco is amazing. He always greets me with a smile and has such an amazing personality. He kept me posted on all aspects of my service. He is a great asset to your dealership.

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DealerRater Jul 7, 2025

Was my first time coming here, had an issue with my Electronic Power Steering and said to go to a dealership for possible warranty replacement. Mr. Kevin was extremely pleasant, and was upfront about the possible costs if it wasant under warrant and responsive when I messaged to check in. Was a 10/10 experience and car is working fine now.

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DealerRater Jul 7, 2025

I had a very pleasant experience. I was helped immediately by Demetrius upon my arrival and he was an exceptional representative. He was extremely knowledgeable about the vehicle and made the process as smooth as possible.

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DealerRater Jul 7, 2025

This is the 1st time extra services weren’t being pushed for me to purchased. Thanks!

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DealerRater Jul 6, 2025

I can appreciate the friendly greeting. I feel comfortable as things are being explained to me in a way I can understand. I feel as if they are trustworthy.

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DealerRater Jul 5, 2025

My experience with southern Acura has been professional and thorough every visit so far. And Cisco always goes the extra mile to address whatever is going on with my car.

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DealerRater Jul 4, 2025

Very nice and supportive I only wish they had the service to clean your windows

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DealerRater Jul 4, 2025

They went out the way to make sure all work was done the right way . They were focus on my satisfaction.

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DealerRater Jul 3, 2025

Kevin, is BEST service representative I have ever had at Acura Newport News. I bought my first Acura when the dealership was Priority. Since that time I have either leased or bought another 3 Acuras. He is professional, knowledgeable, and cares about the customer. He is an asset to Southern Acura. Great job! As long he is there, I will continue to be a Newport News Southern Acura customer. Thank you.

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DealerRater Jul 3, 2025

I stop by on Tuesday,upon closing, needed my car looked at . underneath my care the co bring was dragging on the ground., eventhough the was about to close., eyery one from the manger to the service Team stepped in and helped me out. I want you all to know I really Appreciate you all !!!

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DealerRater Jul 3, 2025

Good dependable service. Prices are a bit high for simple repairs. It is a dealership however.

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DealerRater Jul 3, 2025

Service was good. Time of service was good. Matt was a great tech. Kevin was a great advisor.

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DealerRater Jul 2, 2025

Complete confidence in the service department and my service manager Kevin. I can always know that the work will be necessary, performed well and at a good value

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DealerRater Jul 2, 2025

Always professional and clean. Why make me say more about this dealership in Newport News

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DealerRater Jun 30, 2025

Very great place to purchase a car Very nice selection of cars and also good customer service.

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DealerRater Jun 29, 2025

Great customer service. The service kept me up to date on the services that were performed. It was a great surprise that my car was washed.

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DealerRater Jun 29, 2025

Excellent customer service Technicians are on time with work They keep me updated on status

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DealerRater Jun 29, 2025

Jessica Goodall did an amazing job with my service appointment. She was attentive, knowledgeable and provided excellent customer service.

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DealerRater Jun 29, 2025

He always provide great customer service. I never have any complaints. I always go to him when getting my car serviced.

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DealerRater Jun 28, 2025

Fast and efficient service! Communicated the needs of the car. Like that the inspection was free

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DealerRater Jun 28, 2025

Excellent service. The prices for oil change is expensive. Very satisfied with services price no

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DealerRater Jun 28, 2025

Cisco was absolutely Amazing! His customer service and assistance is Great! Great assistance and reassurance about my service

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DealerRater Jun 28, 2025

It was fast & convenient and responsive in letting me know recommendations Very good service

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DealerRater Jun 28, 2025

During my visit to the dealership, I was pleased with the professionalism, communication, and commitment.

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DealerRater Jun 26, 2025

Very pleasant experience. To my surprise as I dread car shopping Not sure what else to say as the words i used were impactful.

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DealerRater Jun 23, 2025

Southern Acura is clean, fast, and considerate! Everybody is so nice, helpful, and knowledgeable about the products!

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DealerRater Jun 22, 2025

Excellent service as always. Also, washing the vehicle after service is a nice touch! Thanks!

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DealerRater Jun 21, 2025

The service was good! I will be going back in the future. Have a nice day.

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DealerRater Jun 21, 2025

Prompt and fast service. I check in, I get updates via text and email, and am out in a timely manner.

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DealerRater Jun 21, 2025

Professional, short wait times, quality work, professional and personable staff in both service and parts.

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DealerRater Jun 21, 2025

Southern Acura Newport News, has some of the best customer service I have experienced in a long time. I will definitely continue getting work done here!

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DealerRater Jun 21, 2025

I like their willingness to accommodate my schedule and the cleanliness of the facility. Very helpful.

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DealerRater Jun 20, 2025

Very professional, hospitable, and patient. To Jessica's credit, I was a little difficult. Great service!

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DealerRater Jun 20, 2025

Customer service was really great. The mechanical work is truly great job, but the rate is little bit high.

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DealerRater Jun 20, 2025

Every time I have brought my vehicles to Southern Acura… Mr. Rafeek provided me with excellent service.

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DealerRater Jun 20, 2025

Everyone was so polite and friendly and made the whole process easy, way better than priority acura

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DealerRater Jun 20, 2025

Excellent!! Personnel are knowledgeable, informative and responsive when I bring my Acura's in for service or repair.

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DealerRater Jun 20, 2025

The woman at the counter was very helpful and very, very nice. Above and beyond.

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DealerRater Jun 19, 2025

They always talk car me .i always happy with Kevin . He always takes care me

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DealerRater Jun 19, 2025

Great service, perfect time, amusing appointment date, concerns avoided, rescheduled, problem solved and costumer services.

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DealerRater Jun 19, 2025

Devin is great he told me all my options and was very courteous making sure my comfort was important. I will definitely be coming back for my cars in the future

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DealerRater Jun 19, 2025

Exceptionally heat serviceas always Will recommended to anyone.. Great place great people. Never a issue

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DealerRater Jun 19, 2025

Extremely satisfied with the service and repair of my Acura. Service Personnel/Technician were professional, knowledgeable and informative .They kept me updated and once the part arrived it was promptly installed and functioning properly. Have worked with these professionals many years and it's the only place I bring my Acura's for Service/Repair.

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DealerRater Jun 18, 2025

They got me in rather quockly for ool change. I did have an appt. Took a little over an hr. Cisco the Service person is always aattentive compotent good listener.

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DealerRater Jun 17, 2025

It was good as always I've never had any issues with the dealership Always a pleasure

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DealerRater Jun 17, 2025

This dealership is one of the best I’ve been to for service. Very friendly and attentive.

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DealerRater Jun 17, 2025

They go out of their way to make you feel welcome, valued and well informed.

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DealerRater Jun 15, 2025

Customer friendly and professional. Always go the extra mile to ensure there is a clear understanding of the service provided. Exemplary customer service.

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DealerRater Jun 15, 2025

Service is always great and Cisco made sure all was done well and in a timely manner. Thank you Acura for consistency of excellence.

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DealerRater Jun 14, 2025

Great staff! Everyone was Friendly, polite and honest! Will return for future repairs! Speed of service!!

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DealerRater Jun 13, 2025

I love the staff at Southern! I know it will get done right the first time!

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DealerRater Jun 12, 2025

Pleasant to visit. You get the feeling that your car is in good hands. Appreciated the checklist that showed everything that was done.

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DealerRater Jun 12, 2025

This was my first visit to this dealership. Yesterday was evidently an extremely usy day so I'm looking forward to visiting when it's not quite as busy.

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DealerRater Jun 12, 2025

Outstanding service Great customer service Entire staff was outstanding Would recommend service center and service if you have an Acura

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DealerRater Jun 12, 2025

Kevin the service writer and Matt the technician were great. They both were very helpful in meeting my needs and letting me know what needs to be done to get my car fixed to pass inspection. I plan on returning in the future.

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DealerRater Jun 12, 2025

They handled my warranty work and provided a loaner car. The shop found some additional issues and the service team kept me informed the whole time.

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DealerRater Jun 11, 2025

They are professional and friendly. I always enjoy working with them. They make the customer feel very important.

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DealerRater Jun 10, 2025

Very professional and efficient work. I am very pleased. I trust this dealership to maintain my vehicle.

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DealerRater Jun 9, 2025

Always great service Friendly staff at service center. Thorough and upfront with pricing. Kevin and Cisco are wonderful.

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DealerRater Jun 8, 2025

The people here are very friendly and knowledgeable, not pushy but make you know what your options are.

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DealerRater Jun 8, 2025

The service here is exemplary. Staff was helpful and courteous, and I was offered a loaner vehicle and all of my concerns were addressed, and the price was very fair. The entire experience was above and beyond my expectations.

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DealerRater Jun 8, 2025

Great experience, professional service, exceptional customer service. Personable and communicative. Southern Acura has an exceptional staff!!

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DealerRater Jun 8, 2025

Great dealership. The staff was friendly and helpful. The appear to be willing to assist.

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DealerRater Jun 7, 2025

I recently got an oil change and the service was fast, friendly, and extremely professional. Highly recommended!

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DealerRater Jun 7, 2025

Good communication, friendly staff and comfortable waiting area. One Two three four five six seven

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DealerRater Jun 7, 2025

Everything was wonderful! Kevin does such an amazing job, he always takes care of everything and makes sure we know the progress.

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DealerRater Jun 7, 2025

Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates

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DealerRater Jun 7, 2025

Outstanding A great experience. Everything was explained well and done in a timely manner Well done

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DealerRater Jun 7, 2025

I would not take my car any place else. Due to the service that not only my vehicle, but that I receive.

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DealerRater Jun 6, 2025

Everything was great, friendly and knowledgeable staff. The tech sent me a video explaining everything that was completely which I thought was very cool 😎

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DealerRater Jun 6, 2025

I greatly appreciate the friendly and high quality service. My only critiques are the challenges of scheduling with a call that goes to a bot. When I found a way to talk with a person I had a great interaction and they were very helpful.

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DealerRater Jun 6, 2025

Excellent customer service, very friendly and polite. My daughter was running and never had a bad expression. Very professional and although people were ahead of me, waiting time was not long.

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DealerRater Jun 6, 2025

Prompt service. Great quality. Clean waiting area. The schedule service was a no hassle wait.

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DealerRater Jun 5, 2025

Ckean,,customer service ,is great, service is done in a timely matter,price is affordable ,consultant keep you inform about the service thats beig performed on your vehicle ,

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DealerRater Jun 5, 2025

Kevin and the team at Southern Acura were able to work around my busy schedule and get me into a time that was convenient for me. They serviced my vehicle and provided a comprehensive list of things to keep an eye on. They were able to get my vehicles serviced by Matt who is a wonderful mechanic that I trust and have gotten my work done by for years. Thank you all for taking care of us and our vehicles.

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DealerRater Jun 5, 2025

Dealership service department is alright. Cisco makes it great! I love Cisco's customer service; it is top tier! He is always in good spirits and cares about his customers. Give him a raise or bonus ASAP!

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DealerRater Jun 5, 2025

The staff are courteous, informative, and professional. They have always served me well, and I have purchased 2 vehicles from this location!

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DealerRater Jun 4, 2025

Great service and recommendations to keep my Acura in good condition. Quick service after arriving.

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DealerRater Jun 4, 2025

I love going to Southern Acura Newport News great people and great hospitality. I will highly recommend Southern Acura Newport News to anyone.

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DealerRater Jun 4, 2025

Service was good and on time:-) Service was explained with courtesy, also the charges were explained.

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Google May 30, 2025

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Google May 30, 2025

Cisco greeted me with a great smile! I always have a good experience working with Cisco and Kevin! Great customer service from both!

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Google May 27, 2025

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Google May 26, 2025

Great experience with Car purchase after first time with this dealer. Kudos to Devin and Amanda for making this a pleasant adventure!!

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Google May 25, 2025

I have been a very loyal customer and always receive excellent professional service that keeps me coming back for all my vehicle service needs.


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