Customer Testimonials

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DealerRater May 26, 2024

Almost 20 years coming to service department, trusted and reliable. Appreciate the great service and quick turns

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Google May 25, 2024

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Google May 25, 2024

Southern Acura is great. Their staff is amazing.

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Google May 25, 2024

We recently purchased a beautiful, used 2014 Mustang GT. Sam, Jared, and Josh were definitely helpful! From the moment I sent a message on the website, to when we were signing the papers. Complete attention to detail and helpful in every way. If you are looking for a used or new car, this is where you want to go!

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DealerRater May 24, 2024

I am a carry over from Hall Acura of Newport News and the Service Department and Sales personnel are always excellent. The Finance personnel I have not been very nice at times.

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Google May 23, 2024

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Google May 23, 2024

The service was excellent,the service person was knowledgeable and professional and courtesy.

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DealerRater May 23, 2024

The staff is very accommodating and explain the options for service well. Trust them to do good, necessary work.

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Google May 22, 2024

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Google May 22, 2024

They always take great care of me at southern. They're timely, they always are willing to work with me on prices, and they are incredibly kind. I'll always come here for my acura needs

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Google May 22, 2024

They are so good about keeping me informed about the inspection and services being performed. They are kind, punctual, and polite. Great service.

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Google May 22, 2024

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Google May 22, 2024

I got a friendly service manager and timely service for my state inspection.

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Google May 22, 2024

The service provided by Kevin was as always excellent. He keeps customers informed as to prices and time frame if more time is needed. He is a credit to self and Southern Acura.

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Google May 21, 2024

I had such a quick and easy process here, I’m in love with my new car. Harvey, Maribeth, Alex were a fantastic help and absolutely added to the experience and welcoming environment.

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DealerRater May 20, 2024

The service isn’t transparent enough to me as a customer to know the work has been done professionally/

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DealerRater May 20, 2024

Kevin great customer service; however, Southern Acura should give clients a reason to return such as mention available coupons as well as courtesy car wash too much competition out here

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Google May 19, 2024

I left. Tested other cars. I came back. Now I own the car. Harvey, Darius, and Alex are amazing! I shared with them my thoughts, feelings, and needs and they made a way. Harvey introduced me to cars that met my wants and budget. I think he already knew what I wanted. When I said I wanted to check out other locations there was no pressure. He told me comeback after I finished looking around. I ended up coming back same day and met up with Harvey and we did it! Darius worked with me to get a payment I ...

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Google May 19, 2024

My experience at this dealership was great! Alex with finance was very profession and friendly!

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Google May 19, 2024

Great customer service every time we visit. Thank you so much to Alex and Devin, both of you did a wonderful job getting us in our new vehicle.

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Google May 19, 2024

Excellent service

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DealerRater May 18, 2024

Service advisor was outstanding and mechanics did a great job. All work accomplished on time and below estimate. Loaner car was helpful and appreciated.

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Google May 18, 2024

Awesome experience. Everyone was friendly and the service was fast. This will be my new shop I get my vehicle services at!

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Google May 18, 2024

Harvey Fair is the best salesperson! Always kind and easy to talk to. Alex made the paperwork easy to understand.

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Google May 18, 2024

From the salesman Mr Harvey, to Mr Darrius the sales manager, last but not least to the finance manager Mr. Alex, this team made my experience with Acura one of the best experience I have had with purchasing a new vehicle..Thank you to the Southern Acura team. I will see you in 2 years 😊

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Google May 18, 2024

Technician was very impressive with knowledge And kindness, very good job

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Google May 16, 2024

The service guys are always extremely nice and accommodating! That means a lot!

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Google May 16, 2024

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Google May 16, 2024

I am very pleased with service recieved during my visit. Cisco Lugo is always extremely polite and helpful. Quick reliable service.

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Google May 15, 2024

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DealerRater May 15, 2024

They took care of my vehicle and found out what was going on with it they also provided a loaner while my car was in shop

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DealerRater May 14, 2024

The service agents are always friendly. I appreciate the extras in the waiting area. Thank you

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Google May 14, 2024

Amazing customer service!

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Google May 13, 2024

Wonderful service. Fast and pleasant representative.

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Google May 12, 2024

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Google May 12, 2024

Devin and Alex were great to work with.

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Google May 11, 2024

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Google May 11, 2024

These people are pretty knowledgeable about what they do. My key has been stuck in the ignition for a couple days. I called a locksmith to help he came out broke my key and said he changed my ignition switch. When he finished programming the new key IT STILL STUCK IN THE IGNITION!! He told me to take it to the dealership there was a fault wiring problem from the ignition to the fuse box and showed me to pop out the fuse and my key would come right out. I made the appointment and did the fuse removal method ...

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DealerRater May 11, 2024

He was very courteous and professional. He had me in and out in more than a reasonable timeframe. He’s also a Michigan fan… Go Blue!!

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Google May 11, 2024

Kevin was very helpful in my situation where I was stuck and had no transportation needed a toe. He took care of it. He got it done. He stuck it in where you were jammed up with other business and help me out. And got my car back on the road. When I needed it, he's a real asset to your company. Don't ever let this guy go. H didn't realize that the company had changed name. So it's been that much time since I've been there, but it's nice to see that everything'...

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DealerRater May 11, 2024

Service reps are always helpful and courteous. Repairs are completed in a timely manner. Everything is always explained

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Google May 10, 2024

The team was very professional and respectful of my concern, the solution proposed was discussed with me and the tech prior to work being performed. A very nice experience, fair and efficient.

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DealerRater May 9, 2024

Very polite. Kept me updated on everything going on. Gave me a cost estimate before starting the service

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DealerRater May 9, 2024

Dealership was very professional, courteous and knowledgeable about my vehicle. It really was great that my state inspection was free. I have not allowed anyone else to perform any maintenance on my vehicle since I purchased it in April 2014.

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Google May 9, 2024

My Acura 2007 RDX kept draining the battery. Service promptly determined the Alternator was faulty and not charging properly. Alternator was replaced and car is functioning properly. Extremely satisfied with the quick response by both the Service Advisor/Technician in acquiring the replacement alternator and subsequent installation in my RDX. .

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DealerRater May 9, 2024

The dealership initiated a new lease program for my 2022 MDX allowing me to initiate a new 2024 MDX erase for a new 2024 MDX which saved me hundreds of dollars and was much appreciated by this long term client (I have lease five previous MDXs from this dealership. The service department of this dealership recognizes this long term relationship and provides me outstanding service levels.

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DealerRater May 9, 2024

I’m very happy with the service I received at southern Acura in Newport News. The service representative especially Mr. Cisco were extremely helpful and polite. I will definitely be back

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Google May 8, 2024

Alex and Devin were great honest detailed with their work and did their due diligence when it came to getting us the best deal.

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Google May 7, 2024

Prompt attention by Kevin Rafael, completing good quality work ahead of the promised time, and follow up by Kevin to ensure customer satisfaction are notable.

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Google May 7, 2024

The service was splendid.

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DealerRater May 7, 2024

Had flat tire, came in to get it fixed. Great flat tire replacement! Thank you

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Google May 7, 2024

I have been a long time fan of Southern Acura of Newport News. It appears as though there have been more improvements with the southern name. Every time I purchase a vehicle from Devon Sheldon and Melissa it gets better with time. I don't even have to come in. It's like aged wine or that front porch southern hospitality they give so generously. So far I have purchased three vehicles from this incredible team. Every vehicle came with no issues and required the general maintenance protocol. I just let Devon pick one out for me because with over ...

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Google May 7, 2024

Service was awesome

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Google May 7, 2024

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Google May 6, 2024

Everything was excellent! Everyone that works there is on the ball and so nice in the service department.

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Google May 6, 2024

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Google May 6, 2024

Second car bought, great experience and service is outstanding.

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Yelp May 5, 2024

My son purchased his first vehicle from here the other day and the entire team was extremely helpful but I would like to highlight the assistance provided by Harvey Fair. He walked my son through the car buying experience from cradle to grave. He was patient and very knowledgeable. He offered sound advice. He actually cared about ensuring my son was placed in a reliable car and one he could afford. I highly recommend if you're looking to purchase a vehicle, stop by and ask for Harvey...you will not be disappointed. Hall Acura you have a GEM on ...

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Google May 5, 2024

i got my first car yesterday w vivian & she was so great. she was on me bout getting this car, im talking blowing my phone up! her & her co workers helped me alot & i want to thank all of them for helping me achieve my first big girl purchase! definitely come here to get your car things together & definitely seeing vivian very soon!

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Google May 5, 2024

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DealerRater May 4, 2024

Every time I get My car serviced the customer service at Acura has been exceptional.

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Google May 4, 2024

It’s simple. They did what they said they would in a relatively short while and provided a loaner car.

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DealerRater May 4, 2024

Very courteous and prompt with updates. I will always go to this place fir service and recommend others do as well.

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Google May 4, 2024

Great experience, great communication and exceptional service.

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DealerRater May 4, 2024

It’s hard finding a honest mechanic Customer services is excellent as well as the guys fixing the vehicles

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Google May 4, 2024

Trouble free appointment scheduling, easy check in, very nice waiting area, and excellent vehicle service are the highlights of my service visit to Southern Acura.

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DealerRater May 4, 2024

The service department was super helpful in getting me a loaner while I waited for my new vehicle. They were great!

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Google May 4, 2024

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Google May 3, 2024

Professionalism and excellent service. The service rep (Cisco) was accommodating and answered my questions.

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DealerRater May 3, 2024

Kevin did a great job communicating and manage my service. On my 2021 RDX. VERY Pleased.

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DealerRater May 3, 2024

Great service and staff never let me down staff really really take care of they customers

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Google May 3, 2024

Great customer service from Kevin and a timely turnaround time for vehicle.

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Google May 2, 2024

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Google May 2, 2024

My 3rd Acura from Daryl, so knowledgeable and always goes above and beyond, a big thanks to Daryl, Darrius for his assistance to make a great experience and Malissa for help closing.

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Google May 1, 2024

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DealerRater Apr 30, 2024

Everything was great. Kevin was spectacular. He answered all my questions and kept me informed with the progress of my servicing.I Highly recommend Kevin and southern. Kevin made me feel that I was a part of the southern family

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Google Apr 30, 2024

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Google Apr 30, 2024

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Google Apr 30, 2024

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DealerRater Apr 30, 2024

The dealership and my mechanic were very nice and very quick when it came to my maintenance and made sure everything was good and even clean when it came to my car

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Google Apr 30, 2024

They are the best

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Google Apr 30, 2024

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Google Apr 30, 2024

(Translated by Google) Very good attention from Mellisa and Vivian, everything perfect, thank you very much to both of them (Original) Muy buena atención de Mellisa y Vivian todo perfecto muchas gracias a las dos

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Google Apr 30, 2024

(Translated by Google) VERY GOOD ATTENTION FROM VIVIAN AND MELLISA (Original) MUY BUENA ATENCION DE PARTE DE VIVIAN Y MELLISA

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DealerRater Apr 29, 2024

Berna treats us like royalty.. service department is wonderful! Very accommodating, efficient mechanics get our car back promptly.

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Google Apr 29, 2024

I dropped off my car overnight and they texted first thing in the morning about the progress. They provided full inspection information and recommended actions. Great overall experience.

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DealerRater Apr 28, 2024

Always friendly and helpful and take care of all my needs when I come visit and they take care of me promptly and have me out the door

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Google Apr 28, 2024

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Google Apr 28, 2024

Excellent service.

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Google Apr 27, 2024

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Google Apr 27, 2024

Great customer service!

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Google Apr 27, 2024

I just purchased my Acura at Southern Acura Newport News and had the best car purchase process I’ve ever experienced. Thank you & a big shout out to my salesman Harvey Fair for going above & beyond helping me find the perfect car to fit my needs & desires. He is the best and keeps you laughing, and is no pressure. Also, shout out to Darius & Mallisa for their excellent customer service & going above and beyond to help me. If you want the best car purchase experience please go see Harvey at Southern Acura you won’t ...

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Google Apr 27, 2024

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DealerRater Apr 27, 2024

Service department personnel are extremely helpful and responsive. They take time to listen to their customers and address their concerns.

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Google Apr 26, 2024

I have been using this dealership for many years and love them. Southern took over about 6 months ago and they are even better! I can’t say enough about their service department. Just a different level customer service. Other dealerships should take notes from Southern Acura.

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Google Apr 26, 2024

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Google Apr 26, 2024

Very friendly good work with

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DealerRater Apr 25, 2024

Service was timely. I was informed of what what needed & what I wanted to have performed. The representative was very helpful & respectful. Didn't try to up sell or make me feel pressured.

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Google Apr 25, 2024

Excellent service as usual. Much appreciated. Thank you Berna!

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Google Apr 25, 2024


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