Customer Testimonials
Dealership was clean and well managed. Service was very personable! Staff was friendly and very honest and straight forward with work performed. Highly recommend!
Cisco and his team always provide excellent and friendly service. It's wonderful to have a dealership we feel we can trust.
Parts and service department is very friendly and helpful. My service was done in a timely manner
Warm and professional reception from the staff All needs met in involving my vehicle were met.
Cisco was good about keeping me updated on the progress of the repairs I needed.
They tried to help us with my car but they were honest to avoid working on my car that they do not have the tools for s BMW.
Always does very good work on my vehicle! One of the most friendly and honest repair shops in area. 🙂😀
The service has been great for the last 16 years. The current team is professional and pleasant to work with. Always give you the information you are looking for. Reason I still own my Acura
The service was excellent they updated me on anything that needed attention on my vehicle
Clean, neat, Great A/C, most of all to me Great Service Rep Kevin. I was in and out. Oil change and State Inspection.
Excellent customer service, Recalls were fixed timely. I look forward to working with Southern Acura
The dealership was excellent, however these constant survey requests are really quite annoying. Please stop the madnes...
Kevin was great at getting my service completed as requested. He explained the service items that needed attention.
Fast service. Friendly customer service. Take great care of your vehicle. I will be coming back.
Good customer service, everyone is very friendly and helpful. If there is an issue they will review and work out that issues to the best of their ability.
Cisco is amazing. He always greets me with a smile and has such an amazing personality. He kept me posted on all aspects of my service. He is a great asset to your dealership.
Was my first time coming here, had an issue with my Electronic Power Steering and said to go to a dealership for possible warranty replacement. Mr. Kevin was extremely pleasant, and was upfront about the possible costs if it wasant under warrant and responsive when I messaged to check in. Was a 10/10 experience and car is working fine now.
I had a very pleasant experience. I was helped immediately by Demetrius upon my arrival and he was an exceptional representative. He was extremely knowledgeable about the vehicle and made the process as smooth as possible.
This is the 1st time extra services weren’t being pushed for me to purchased. Thanks!
I can appreciate the friendly greeting. I feel comfortable as things are being explained to me in a way I can understand. I feel as if they are trustworthy.
My experience with southern Acura has been professional and thorough every visit so far. And Cisco always goes the extra mile to address whatever is going on with my car.
Very nice and supportive I only wish they had the service to clean your windows
They went out the way to make sure all work was done the right way . They were focus on my satisfaction.
Kevin, is BEST service representative I have ever had at Acura Newport News. I bought my first Acura when the dealership was Priority. Since that time I have either leased or bought another 3 Acuras. He is professional, knowledgeable, and cares about the customer. He is an asset to Southern Acura. Great job! As long he is there, I will continue to be a Newport News Southern Acura customer. Thank you.
I stop by on Tuesday,upon closing, needed my car looked at . underneath my care the co bring was dragging on the ground., eventhough the was about to close., eyery one from the manger to the service Team stepped in and helped me out. I want you all to know I really Appreciate you all !!!
Good dependable service. Prices are a bit high for simple repairs. It is a dealership however.
Service was good. Time of service was good. Matt was a great tech. Kevin was a great advisor.
Complete confidence in the service department and my service manager Kevin. I can always know that the work will be necessary, performed well and at a good value
Always professional and clean. Why make me say more about this dealership in Newport News
Very great place to purchase a car Very nice selection of cars and also good customer service.
Great customer service. The service kept me up to date on the services that were performed. It was a great surprise that my car was washed.
Excellent customer service Technicians are on time with work They keep me updated on status
Jessica Goodall did an amazing job with my service appointment. She was attentive, knowledgeable and provided excellent customer service.
He always provide great customer service. I never have any complaints. I always go to him when getting my car serviced.
Fast and efficient service! Communicated the needs of the car. Like that the inspection was free
Excellent service. The prices for oil change is expensive. Very satisfied with services price no
Cisco was absolutely Amazing! His customer service and assistance is Great! Great assistance and reassurance about my service
It was fast & convenient and responsive in letting me know recommendations Very good service
During my visit to the dealership, I was pleased with the professionalism, communication, and commitment.
Very pleasant experience. To my surprise as I dread car shopping Not sure what else to say as the words i used were impactful.
Southern Acura is clean, fast, and considerate! Everybody is so nice, helpful, and knowledgeable about the products!
Excellent service as always. Also, washing the vehicle after service is a nice touch! Thanks!
The service was good! I will be going back in the future. Have a nice day.
Prompt and fast service. I check in, I get updates via text and email, and am out in a timely manner.
Professional, short wait times, quality work, professional and personable staff in both service and parts.
Southern Acura Newport News, has some of the best customer service I have experienced in a long time. I will definitely continue getting work done here!
I like their willingness to accommodate my schedule and the cleanliness of the facility. Very helpful.
Very professional, hospitable, and patient. To Jessica's credit, I was a little difficult. Great service!
Customer service was really great. The mechanical work is truly great job, but the rate is little bit high.
Every time I have brought my vehicles to Southern Acura… Mr. Rafeek provided me with excellent service.
Everyone was so polite and friendly and made the whole process easy, way better than priority acura
Excellent!! Personnel are knowledgeable, informative and responsive when I bring my Acura's in for service or repair.
The woman at the counter was very helpful and very, very nice. Above and beyond.
They always talk car me .i always happy with Kevin . He always takes care me
Great service, perfect time, amusing appointment date, concerns avoided, rescheduled, problem solved and costumer services.
Devin is great he told me all my options and was very courteous making sure my comfort was important. I will definitely be coming back for my cars in the future
Exceptionally heat serviceas always Will recommended to anyone.. Great place great people. Never a issue
Extremely satisfied with the service and repair of my Acura. Service Personnel/Technician were professional, knowledgeable and informative .They kept me updated and once the part arrived it was promptly installed and functioning properly. Have worked with these professionals many years and it's the only place I bring my Acura's for Service/Repair.
They got me in rather quockly for ool change. I did have an appt. Took a little over an hr. Cisco the Service person is always aattentive compotent good listener.
It was good as always I've never had any issues with the dealership Always a pleasure
This dealership is one of the best I’ve been to for service. Very friendly and attentive.
They go out of their way to make you feel welcome, valued and well informed.
Customer friendly and professional. Always go the extra mile to ensure there is a clear understanding of the service provided. Exemplary customer service.
Service is always great and Cisco made sure all was done well and in a timely manner. Thank you Acura for consistency of excellence.
Great staff! Everyone was Friendly, polite and honest! Will return for future repairs! Speed of service!!
I love the staff at Southern! I know it will get done right the first time!
Pleasant to visit. You get the feeling that your car is in good hands. Appreciated the checklist that showed everything that was done.
This was my first visit to this dealership. Yesterday was evidently an extremely usy day so I'm looking forward to visiting when it's not quite as busy.
Outstanding service Great customer service Entire staff was outstanding Would recommend service center and service if you have an Acura
Kevin the service writer and Matt the technician were great. They both were very helpful in meeting my needs and letting me know what needs to be done to get my car fixed to pass inspection. I plan on returning in the future.
They handled my warranty work and provided a loaner car. The shop found some additional issues and the service team kept me informed the whole time.
They are professional and friendly. I always enjoy working with them. They make the customer feel very important.
Very professional and efficient work. I am very pleased. I trust this dealership to maintain my vehicle.
Always great service Friendly staff at service center. Thorough and upfront with pricing. Kevin and Cisco are wonderful.
The people here are very friendly and knowledgeable, not pushy but make you know what your options are.
The service here is exemplary. Staff was helpful and courteous, and I was offered a loaner vehicle and all of my concerns were addressed, and the price was very fair. The entire experience was above and beyond my expectations.
Great experience, professional service, exceptional customer service. Personable and communicative. Southern Acura has an exceptional staff!!
Great dealership. The staff was friendly and helpful. The appear to be willing to assist.
I recently got an oil change and the service was fast, friendly, and extremely professional. Highly recommended!
Good communication, friendly staff and comfortable waiting area. One Two three four five six seven
Everything was wonderful! Kevin does such an amazing job, he always takes care of everything and makes sure we know the progress.
Everyone is always kind and very considerate. The service is thorough and speedy, and I appreciate the texted updates
Outstanding A great experience. Everything was explained well and done in a timely manner Well done
I would not take my car any place else. Due to the service that not only my vehicle, but that I receive.
Everything was great, friendly and knowledgeable staff. The tech sent me a video explaining everything that was completely which I thought was very cool 😎
I greatly appreciate the friendly and high quality service. My only critiques are the challenges of scheduling with a call that goes to a bot. When I found a way to talk with a person I had a great interaction and they were very helpful.
Excellent customer service, very friendly and polite. My daughter was running and never had a bad expression. Very professional and although people were ahead of me, waiting time was not long.
Prompt service. Great quality. Clean waiting area. The schedule service was a no hassle wait.
Ckean,,customer service ,is great, service is done in a timely matter,price is affordable ,consultant keep you inform about the service thats beig performed on your vehicle ,
Kevin and the team at Southern Acura were able to work around my busy schedule and get me into a time that was convenient for me. They serviced my vehicle and provided a comprehensive list of things to keep an eye on. They were able to get my vehicles serviced by Matt who is a wonderful mechanic that I trust and have gotten my work done by for years. Thank you all for taking care of us and our vehicles.
Dealership service department is alright. Cisco makes it great! I love Cisco's customer service; it is top tier! He is always in good spirits and cares about his customers. Give him a raise or bonus ASAP!
The staff are courteous, informative, and professional. They have always served me well, and I have purchased 2 vehicles from this location!
Great service and recommendations to keep my Acura in good condition. Quick service after arriving.
I love going to Southern Acura Newport News great people and great hospitality. I will highly recommend Southern Acura Newport News to anyone.
Service was good and on time:-) Service was explained with courtesy, also the charges were explained.
Cisco greeted me with a great smile! I always have a good experience working with Cisco and Kevin! Great customer service from both!
Great experience with Car purchase after first time with this dealer. Kudos to Devin and Amanda for making this a pleasant adventure!!
I have been a very loyal customer and always receive excellent professional service that keeps me coming back for all my vehicle service needs.